Telecommunications

Overview

Trends and Technology

Timesaving Techniques

Telemarketing

Opportunity and Obsolesence

Summary

Worksheet - Technology Needs Inventory

Worksheet - Telemarketing Potential

Worksheet - Telemarketing Skills Assessment

Small Business Bookshelf

Resources to Help You

 

 

 


Opportunity and Obsolescence: Buying Technology

One way to tell the age of technology is the price. As a product is being developed, the price is usually at its highest. Once research and development costs are covered, production increases - and so does competition - and the prices start to drop. However, if you wait and see too long, it may be too late. Technology is at its cheapest when it is nearing obsolescence. Even a free slide rule is useless to most people today.

Approximately a year before the introduction of compact disc (CD) players, record players could be purchased at bargain prices. However, if you try to purchase many LPs today, you will find it difficult to keep up much of a collection. Computers also become obsolete quickly. The 286 and 386 computer chips quickly gave way to the 486. A 286 may be usable for some word processing and record keeping. However, if you become part of a network or wish to use the newest in time saving software, a 486 may be necessary.

How do you make decisions for your business?

  • Understand what you need and what technology can do for you.
  • Know what's coming in technology.
  • Assess what technology will help you be more productive and profitable
  • Ask other businesses and entrepreneurs with similar needs what technology they use.
  • Budget for short term returns - with changing technology, five years is too long of a time to reap a return on your investment.
  • Ask about support. Training and customer service is an important part of the equipment investment.

New needs create new opportunities

Besides enhancing existing businesses through increased productivity and profits, the telecommunications explosion is creating opportunities for new businesses.

The telecommunications trend is creating new needs in the marketplace - needs for integrated software, new equipment, help in designing telecommunications for homes and businesses, and even for the education needed to use technology effectively. These needs are the seeds of new business ventures and opportunities.

In the past, North Dakota entrepreneurs were hindered by obstacles like geographic isolation and limited access to information resources. Technology now allows us to obtain information, communicate with customers and provide services faster than the prairie wind.

Look around you - how can technology be used to help individuals and businesses? Here are just a few examples of entrepreneurial ingenuity at work using technology and telecommunications

High-tech pioneers

Echo Communications Group Inc., an electronic bulletin board that serves as discussion groups for such topics as health, politics, sex and the media. Only two years old, the company has 2,200 subscribers. Created by Stacy Horn, an unpublished novelist with a fine arts background.

Entrepreneur James Greenbaum Jr., created an opportunity by leasing the excess capacity in fiber optic lines of long distance giants AT&T and MCI and providing telephone services to local and regional businesses. In 1994, when Greenbaum celebrates his 36th birthday, his company is projected to hit $50 million.

Douglas Clements helps other entrepreneurs find financing with his computer on-line service linking entrepreneurs with potential investors. Investors and entrepreneurs pay a fee to be included in the network. There are currently 270 companies on-line.

Launching an idea before its time, entrepreneur Walter Forbes waited nearly two decades to see his business idea turn profitable. His company, CUC International Inc., which he started with a partner in 1973, sells retail products through interactive television. After nearly 20 years of losses, CUC is profitable and generates $900 million in sales.

In order to stay home with her children, entrepreneur Erica Swerdlow started her public relations firm with a fax, computer, printer and telephone. With help from her brother, who has a business integrating technological systems, her firm is projecting $500,000 in revenues the first year.

A health care merger caused Suzane DeClerque to lose her job as a medical transcriptionist. Determined to make a living, Suzanne started a business that uses technology to provide medical transcription services. Today, her business, Words Express, employees 20 people and provides services all over the country from its location in Fargo.

 

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Production funding For Let's Talk Business was provided by a grant from USDA Rural Development and the members of Prairie Public Television