Telecommunications

Overview

Trends and Technology

Timesaving Techniques

Telemarketing

Opportunity and Obsolesence

Summary

Worksheet - Technology Needs Inventory

Worksheet - Telemarketing Potential

Worksheet - Telemarketing Skills Assessment

Small Business Bookshelf

Resources to Help You

 

 

 


Telecommunications Resources
You Are Not Alone

There are national organizations and a number of state agencies and groups which are willing to help you established and improve your telecommunications business, or help you be more effective in your use of telecommunications. If you would like assistance or information, please contact:

American Telemarketing Association
500 Van Nuys Boulevard, Suite 300
Sherman Oaks, CA 91403
800-441-3335; fax 818-995-0878

Publishes both Consumer Guidelines and Standards and Ethics Guidelines for the industry, as well as the 10-times yearly Journal of the American Telemarketing Association (JATA). Membership is open to those with management responsibilities in telemarketing or related fields, owners and operators of telemarketing service agencies, and suppliers of related products and services.

National Association for Information Services (NAIS)
1150 Connecticut Avenue NW, Suite 1050
Washington, DC 20036
202-833-2545.

Formed in June 1990, NAIS is an association of people and companies involved with 900-number marketing whose membership consists of local and long distance carriers, service bureaus, information providers, and related firms. 

National Center for Database Marketing
14618 Tyler Foote, Suite 888
Nevada City, CA 95959-8599
916-292-3000

This is a private company, not precisely a trade association, that holds conferences twice a year on the increasingly sophisticated art of database marketing. The conferences cover every conceivable aspect of database marketing and are aimed at both business-to-business and consumer marketers.

 

 

 

Production funding For Let's Talk Business was provided by a grant from USDA Rural Development and the members of Prairie Public Television