Telecommunications
Worksheet
Telemarketing Skills Assessment
When hiring a telemarketer
or assigning an employee to do telemarketing, review the following
questions:
1. Does the person express
confidence in his or her voice when using the telephone?
2. Does the person use
proper grammar?
3. Can the person be easily
understood?
4. Is the person a good
listener?
5. Will the person present
a professional and positive image for your business?
6. Does the person manage
time well?
7. Does the person manage
information well?
8. Does the person know
the product or service well? Is he or she thoroughly familiar with
its features and benefits?
9. Does the person believe
in the product or service they will be calling about?
10. Can the person handle
rejection and still stay motivated?
